Lead Clinic Coordinator: Team Leader & Scheduling Expert

Dana-Farber Cancer Institute; Boston, Northern (MA, KY); Hybrid; USD 58,000 - 65,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston is seeking a Lead Clinic Coordinator to oversee the Clinic Coordinator team and lead scheduling activities. The role works closely with the Practice Manager and Nurse Director to implement initiatives and ensure efficient clinic operations.

The Lead will manage scheduling, support training, and contribute to service improvements while maintaining high patient satisfaction and staff performance. Strong communication and tech skills are essential.

Qualifications

• Bachelor’s degree preferred; customer service experience preferred.
• Proficiency in technology and complex computer systems required.

Responsibilities

• Lead Clinic Coordinator responsibilities include staffing and scheduling leadership, project rollout coordination, and communication with Nurse Director and Practice Manager.
• Oversees appointment scheduling processes, monitors reports, and supports the infusion scheduling workflow with RN leadership.

Skills

Communication

Computers

Customer service

Multi-tasking

Organization

Problem solving

Flexibility

Adaptability

Education

Bachelor's degree

Tools

Epic

Job description

Dana-Farber Cancer Institute in Boston is seeking a Lead Clinic Coordinator to oversee the Clinic Coordinator team and lead scheduling activities. The role works closely with the Practice Manager and Nurse Director to implement initiatives and ensure efficient clinic operations.

The Lead will manage scheduling, support training, and contribute to service improvements while maintaining high patient satisfaction and staff performance. Strong communication and tech skills are essential.