Oncology Clinic Scheduler & Patient Experience Specialist

Dana-Farber Cancer Institute; Massachusetts; On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute, located in Boston, MA, seeks an on-site administrative professional to manage oncology clinic scheduling and front-line patient interactions. You will liaise with patients, families, providers, and leadership while maintaining PHI confidentiality and exceptional customer service.

The role supports busy, high-volume scheduling with accuracy and care. This position emphasizes teamwork, adaptability, and effective communication across clinical staff.

Qualifications

• Excellent verbal and written communication skills.
• Working knowledge of computers and technology.
• Excellent customer service.
• Ability to function as an integral member of the team.
• Strong organizational skills with the ability to multi-task.

Responsibilities

• Schedules complex appointment sets across disciplines for oncology patients per guidelines.
• Monitors scheduling reports to ensure accuracy and resource utilization.
• Maintains confidentiality of Protected Health Information (PHI).
• Triages phone calls and coordinates complex schedules with check-in/check-out tasks.

Skills

Communication

Customer service

Multi-tasking

Tech proficiency

Team player

Education

High school diploma

Bachelor’s degree preferred

Tools

Epic

RTLS

Outlook

Job description

Dana-Farber Cancer Institute, located in Boston, MA, seeks an on-site administrative professional to manage oncology clinic scheduling and front-line patient interactions. You will liaise with patients, families, providers, and leadership while maintaining PHI confidentiality and exceptional customer service.

The role supports busy, high-volume scheduling with accuracy and care. This position emphasizes teamwork, adaptability, and effective communication across clinical staff.