Clinical Scheduling & Care Coordination Specialist

Dana-Farber Cancer Institute; Brookline (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston seeks a Scheduling Coordinator to manage appointments across multiple care providers, gather patient information, and triage calls with clinical awareness. You will coordinate provider schedules, support patient flow, and liaise between patients, families, and staff.

Qualifications include a bachelor's degree in health administration or related field and up to 1 year healthcare or customer service experience; strong communication and computer skills are

Qualifications

• Bachelor’s degree in health administration or related field preferred with up to 1 year healthcare or customer service experience.
• Ability to mult-task and communicate effectively.
• Strong computer, customer service, problem-solving and organizational skills.

Responsibilities

• Under the direction of scheduling operations management, schedule appointments ranging from one physician to multiple care providers.
• Obtain detailed clinical information face-to-face, by phone or electronically.
• Provide basic information regarding insurance referrals.
• Coordinate patient flow and triage calls, serving as liaison between patient, family and provider.
• Prepare, open, and close provider schedules and handle daily changes.
• Recognize emergencies and respond using standard operating procedures.
• Support scheduling of complex research protocols and trials as needed.
• Ensure correct billing and revenue processes in scheduling systems.

Skills

Multitasking

Communication

Customer service

Problem solving

Organizational skills

Scheduling systems

Education

Bachelor’s degree in health administration or related field

Job description

Dana-Farber Cancer Institute in Boston seeks a Scheduling Coordinator to manage appointments across multiple care providers, gather patient information, and triage calls with clinical awareness. You will coordinate provider schedules, support patient flow, and liaise between patients, families, and staff.

Qualifications include a bachelor's degree in health administration or related field and up to 1 year healthcare or customer service experience; strong communication and computer skills are