Patient Scheduling & Logistics Specialist

ROMTech; Clearwater (FL); In loco; USD 34.000 - 46.000; Tempo pieno

Descrizione del lavoro

ROMTech in Clearwater, FL is seeking a Patient Scheduling Coordinator to join the Operations team. You will coordinate patient scheduling, manage daily logistics communication, and serve as liaison between patients, 3PL providers, warehouses, and internal departments to promote efficient operations.

The role emphasizes scheduling accuracy, confidentiality, and exceptional customer service, with in-office collaboration across regions.

Competenze

• Strong customer service skills and professional communication.
• Excellent written and verbal communication abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Strong attention to detail and accuracy.
• Ability to collaborate across departments to resolve issues.
• Highly organized with the ability to manage multiple priorities.
• Maintain confidentiality of sensitive information.
• Experience with Microsoft 365 and data entry systems.
• Experience using ERP systems is preferred.

Mansioni

• Engage patients using approved scripting and scheduling workflows.
• Coordinate patient deliveries and pickups with 3PL providers.
• Serve as the primary day-to-day contact for 3PL partners on scheduling.
• Resolve scheduling conflicts, service issues, and complaints promptly.
• Collaborate with regional logistics and warehouse teams for efficient execution.
• Schedule internal staff based on geography, needs, and workload.
• Organize workflows and appointments through ERP platforms.
• Document communications accurately in ERP and related systems.
• Communicate updates to internal stakeholders for planning.
• Maintain confidentiality of sensitive information and comply with procedures.
• Provide exceptional customer service as a point of contact for patients and partners.
• Assist with reporting, admin tasks, and process improvement initiatives.

Conoscenze

Customer service

Communication

Multitasking

Attention to detail

Confidentiality

Organization

Team collaboration

Independent work

Formazione

High school diploma or equivalent

Strumenti

Microsoft 365

ERP systems

Data entry systems

Phone systems

Descrizione del lavoro

ROMTech in Clearwater, FL is seeking a Patient Scheduling Coordinator to join the Operations team. You will coordinate patient scheduling, manage daily logistics communication, and serve as liaison between patients, 3PL providers, warehouses, and internal departments to promote efficient operations.

The role emphasizes scheduling accuracy, confidentiality, and exceptional customer service, with in-office collaboration across regions.