Patient Experience & Survey Project Coordinator

ROM Technologies, Inc.; Clearwater (FL); On-site; USD 22,000 - 29,000; Full time

Job summary

ROM Technologies, Inc. in Clearwater, FL is seeking a Temporary Patient Services & Survey Project Specialist to support patient experience initiatives by processing mail, managing survey responses, conducting outbound reminder calls, and assisting with basic patient billing inquiries.

This role emphasizes accuracy, confidentiality, and professional telephone communication. The temporary position with a day shift offers potential for full-time hire for high performers, with opportunities to

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, healthcare administration, or billing preferred.
• Able to make a high volume of outbound calls.
• Strong verbal and written communication; proficient in Microsoft Excel, Outlook, and Word.
• Attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

• Open, sort, and organize incoming patient correspondence and survey submissions.
• Review, track, and record survey responses in designated systems and spreadsheets.
• Maintain detailed and organized records of survey activity and patient feedback.
• Identify trends, concerns, or recurring comments to leadership as needed.
• Contact patients by phone to remind them to complete surveys and participate.

Education

High school diploma or equivalent

Tools

Excel

Outlook

Word

Job description

ROM Technologies, Inc. in Clearwater, FL is seeking a Temporary Patient Services & Survey Project Specialist to support patient experience initiatives by processing mail, managing survey responses, conducting outbound reminder calls, and assisting with basic patient billing inquiries.

This role emphasizes accuracy, confidentiality, and professional telephone communication. The temporary position with a day shift offers potential for full-time hire for high performers, with opportunities to