Cardiac Intake & Patient Support Coordinator

ROMTech; Clearwater (FL); On-site; USD 27,000 - 39,000; Full time

Job summary

ROMTech is seeking a Cardiac Intake Specialist for the Clearwater office to coordinate patient scheduling and onboarding within our virtual cardiac rehabilitation program.

You will work with clinical and operational teams to ensure a seamless patient experience, provide frontline technical support, document interactions in EMR, and maintain HIPAA compliance throughout the patient journey.

Qualifications

• Two years minimum experience in scheduling, coordination, patient support, or similar operational role.
• Five years minimum as Medical Assistant or equivalent healthcare support role.
• Experience using Electronic Medical Record (EMR) platforms.
• Current Basic Life Support (BLS) certification.

Responsibilities

• Manage patient scheduling: appointments, rescheduling, and coverage coordination.
• Coordinate staffing to ensure uninterrupted patient support when specialists unavailable.
• Collaborate with clinicians and staff to support patient care operations.
• Facilitate patient onboarding and onboarding documentation.
• Educate patients on program expectations, schedules, and participation guidelines.
• Assist with intake surveys and setup of necessary equipment guidance.

Skills

Interpersonal communication

Customer service

Scheduling coordination

EMR systems

HIPAA compliance

Attention to detail

Technical troubleshooting

Microsoft 365

Documentation accuracy

Problem solving

Team collaboration

Education

High School Diploma or equivalent

Tools

EMR platforms

Scheduling software

Microsoft 365

Job description

ROMTech is seeking a Cardiac Intake Specialist for the Clearwater office to coordinate patient scheduling and onboarding within our virtual cardiac rehabilitation program.

You will work with clinical and operational teams to ensure a seamless patient experience, provide frontline technical support, document interactions in EMR, and maintain HIPAA compliance throughout the patient journey.