Patient Experience & Survey Support Specialist

ROMTech; Clearwater (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

ROMTech in Florida is seeking a Temporary Patient Services & Survey Project Specialist to support patient experience initiatives. You will process mail, manage survey responses, perform outbound reminder calls, and assist with basic patient billing inquiries while maintaining confidentiality and HIPAA standards.

The ideal candidate is organized, detail-oriented, and professional on the phone, with strong communication skills and experience in customer service or healthcare administration.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Experience in healthcare, patient services, or medical administration is a plus.

Responsibilities

• Open, sort, and organize incoming patient mail and surveys.
• Record survey responses accurately in designated systems and spreadsheets.
• Contact patients by phone to remind them to complete surveys.
• Answer routine billing questions with clear, compassionate explanations.
• Maintain confidentiality and HIPAA/privacy compliance.
• Data entry and administrative support across multiple systems.

Skills

Customer service

Phone communication

Data entry

Attention to detail

Education

High School Diploma or Equivalent

Tools

Excel

Outlook

Word

Job description

ROMTech in Florida is seeking a Temporary Patient Services & Survey Project Specialist to support patient experience initiatives. You will process mail, manage survey responses, perform outbound reminder calls, and assist with basic patient billing inquiries while maintaining confidentiality and HIPAA standards.

The ideal candidate is organized, detail-oriented, and professional on the phone, with strong communication skills and experience in customer service or healthcare administration.