Patient Scheduling Coordinator

Capitol Hill Dentistry & Braces; Oklahoma City (OK); On-site; USD 18,000 - 28,000; Full time

Job summary

Capitol Hill Dentistry & Braces in Oklahoma City is seeking a friendly scheduler who greets patients, answers calls, and manages the flow of daily appointments. You will use our dental software to update records, verify insurance, and prepare documentation for upcoming visits.

The ideal candidate has a high school diploma, outstanding communication skills, and the ability to work quickly in a fast-paced dental office while maintaining patient privacy and OSHA/HIPAA standards.

Qualifications

• High School degree or equivalent required.
• Exceptional written and verbal communication skills.
• Ability to work in a fast-paced dental practice.
• Knowledge of dental software is a plus.

Responsibilities

• Schedule and confirm patient appointments.
• Greet patients and update their information in the dental software.
• Register new patients per office protocols.
• Verify insurance and build patient coverage plans.
• Assist patients with forms and documentation.
• Answer and manage incoming calls and messages.
• Prepare documentation for upcoming appointments.
• Maintain a professional reception area and privacy standards.
• Ensure OSHA and HIPAA compliance.
• Support additional duties as assigned.

Skills

Exceptional communication

Education

High School degree or equivalent

Job description

Job purposeA scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, send appointment reminders, request patient records, and follows up with patients.Duties and responsibilitiesScheduling and confirming appointmentsWelcoming patients and updating their information in the dental software(s)Registering new patients according to established office protocolsVerifying insurance and accurately building patient insurance plans in the dentalsoftware(s)Assisting patients to complete all necessary forms and documentationAnswering and managing incoming callsResponding and complying with requests for informationPreparing documentation for upcoming appointmentsChecking daily appointment schedules and filling gaps to ensure positive productionMonitoring and replying to e-mails and voicemailsMaintaining a professional reception areaSafeguarding patient privacy and confidentialityMaintaining OSHA and HIPPA CompliancePerform all other duties as assignedHigh School degree or equivalent requiredExceptional written and verbal communication skills requiredWorking conditions:Dental practices run at a fast pace and schedulers will be required to keep up with the flow ofdoctors and patients.Physical requirements:Schedulers will be required to:Sit for long periodsLook at a computer screen for extended periodsStand for long periods.Lifting up to 50 poundsReports to: Area Director of Operations / Operations ManagerDirect reports: None