Scheduling Coordinator

Lightwave Dental Management LLC; Summerville (SC); On-site; USD 32,000 - 52,000; Full time

Job summary

Lightwave Dental Management LLC seeks a Scheduling Coordinator in Summerville, SC to manage patient checkouts, balances, and appointment flow. The role includes answering phones, scheduling for new and existing patients, and coordinating with the clinical team to ensure a smooth patient experience.

The ideal candidate has 1+ year of dental/medical front office experience, strong organizational skills, and proficiency with Tab32 and Microsoft Office.

Qualifications

• 1+ year of administrative/front office/patient advocate experience, preferably in a dental or medical setting.
• Proficient with Microsoft Office and Practice Management Software such as Tab32; ability to learn new programs.
• Well-organized with the ability to prioritize multiple tasks and responsibilities.
• Demonstrates independent thinking and sound judgment.
• Ability to perform frequent, repetitive work with attention to detail.
• Flexible and able to adapt to different assignments with a positive attitude.
• Maintains confidentiality with patient information.
• Capable of working independently or in a team.

Responsibilities

• Answer phone calls and schedule appointments for new and existing patients.
• Collect all monies due for services rendered.
• Call insurance companies for benefit breakdowns and enter data into Tab32.
• Review and update patient status in Tab32.
• Audit upcoming schedules for accuracy and frequency limits.
• Determine dental benefit eligibility and payment estimates for financial arrangements.
• Confirm unconfirmed appointments.
• Scan EOBs and request updated x-rays from doctors.
• Create and electronically send dental claims daily.
• Correspond with patients verbally and via email.
• Oversee appointment scheduling to keep days productive.
• Coordinate with clinical team to ensure smooth patient management.
• Present treatment plans when necessary.
• Respond to doctors, patients, and staff inquiries; seek assistance as needed.
• Perform general office duties as required.

Skills

Admin experience

Multitasking

Attention to detail

Communication skills

Confidentiality

Tools

Tab32

Microsoft Office

Job description

Position Summary

The Scheduling Coordinator will be responsible for checking out patients and collecting outstanding balances, reviewing the schedule, and making appointments, and answering the phones and calling insurance companies. There may be other tasks required as necessary that fall outside of the typical Scheduling Coordinator role. Examples include reviewing treatment plans and serving as the backup to other front office positions.

Responsibilities

• Answering phone calls, creating appointments for both new and existing patients
• Collect all monies due for services rendered
• Call insurance companies to get accurate benefit breakdowns and enter all info into Practice Management Software (Tab32)
• Review/audit patients and update status in Tab32
• Review upcoming schedules for accuracy of appointments and frequency limitations
• Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements
• Confirm appointments not confirmed through Yapi software
• Scan EOB's and call doctors to request updated Pano x-rays
• Create dental claims and electronically send each day
• Accurately correspond with patients verbally and via email
• Oversee appointment schedule to create a seamless yet productive day
• Coordinate and collaborate with clinical team to ensure seamless patient management experience
• Present treatment plans when necessary
• Respond to doctors, patients, and employee concerns and inquiries and seek assistance when necessary
• General office duties and other duties as required

Qualifications

• 1 or more years of administrative assistant/front office/patient advocate experience, preferably in a dental or medical setting
• Computer proficiency including Microsoft Office Suite, Practice Management Software (such as Tab32), and the ability to learn new programs
• Is well-organized and able to prioritize multiple tasks and responsibilities
• Ability to demonstrate independent thinking and exercise good/sound judgment
• Ability to perform frequent, repetitive work with attention to detail
• Ability to be flexible and accept different work assignments with a positive approach
• Ability to follow instructions and take responsibility for own actions
• Ability to exercise confidentiality with patients and patient care
• Ability to work both independently and in a team environment