Patient Scheduling & Front Desk Specialist

Alleviant Health Centers; Overland Park (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Alleviant Integrated Mental Health is seeking a Patient Scheduling Front Desk Specialist in Overland Park, KS. You will manage patient scheduling, gather demographics, and explain insurance benefits while maintaining HIPAA-compliant records. Strong communication and multi-tasking are essential in this fast-paced role.

You will verify insurance, process payments, and ensure accurate charting for upcoming appointments, while supporting other staff and delivering excellent patient service.

Qualifications

• High School Diploma or equivalent.
• Experience in a medical office setting is required.
• Proficiency in insurance and patient benefits knowledge.
• Experience in determining patient responsibility and processing patient payments required.
• Previous experience managing multiple providers’ schedules is necessary.
• Solid understanding of HIPAA guidelines and healthcare documentation.

Responsibilities

• Answer and manage a high volume of inbound calls promptly and professionally.
• Schedule patient appointments and complete demographic information according to established policies and procedures.
• Verify insurance information and process payments accurately.
• Maintain strict confidentiality and adhere to HIPAA guidelines and regulations.
• Confirm patient appointments and check patients in and out efficiently.
• Prepare charts for upcoming appointments.
• Provide support to other staff members as needed.
• Maintain a courteous and professional telephone demeanor.
• Conduct follow-up calls with patients in line with policies and procedures.
• Perform other duties as assigned.

Skills

Phone etiquette

Customer service

Insurance knowledge

HIPAA compliance

Microsoft Office

Data entry

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Alleviant Integrated Mental Health is seeking a Patient Scheduling Front Desk Specialist in Overland Park, KS. You will manage patient scheduling, gather demographics, and explain insurance benefits while maintaining HIPAA-compliant records. Strong communication and multi-tasking are essential in this fast-paced role.

You will verify insurance, process payments, and ensure accurate charting for upcoming appointments, while supporting other staff and delivering excellent patient service.