Patient Scheduling Front Desk Specialist – Mental Health

Alleviant Health Centers; Conway (AR); On-site; USD 32,000 - 45,000; Full time

Job summary

Alleviant Integrated Mental Health in Conway, AR is seeking a Patient Scheduling Front Desk Specialist. The role focuses on managing patient interactions, scheduling intakes, and rescheduling appointments while collecting demographics and insurance information.

Responsibilities include handling calls, verifying benefits, processing payments, maintaining records, and supporting Spravato procedures. Clinic hours run 7:30 AM–5:00 PM in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Experience in a medical office setting is required.
• Proficiency in insurance and patient benefits knowledge is essential.
• HIPAA guidelines and healthcare documentation must be understood.
• Strong interpersonal and customer service skills are needed.

Responsibilities

• Answer and manage a high volume of inbound calls promptly and professionally.
• Schedule patient appointments and complete demographic information according to policies.
• Verify insurance information and process payments accurately.
• Maintain accurate records and ensure HIPAA compliance.
• Assist with Spravato procedures as needed.
• Prepare charts for upcoming appointments and check patients in/out.

Skills

Patient scheduling

Communication skills

HIPAA compliance

Interpersonal skills

Multitasking

Medical office experience

Insurance knowledge

Customer service

Payments processing

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Alleviant Integrated Mental Health in Conway, AR is seeking a Patient Scheduling Front Desk Specialist. The role focuses on managing patient interactions, scheduling intakes, and rescheduling appointments while collecting demographics and insurance information.

Responsibilities include handling calls, verifying benefits, processing payments, maintaining records, and supporting Spravato procedures. Clinic hours run 7:30 AM–5:00 PM in a fast-paced environment.