Patient Access & Scheduling Specialist

The Christ College; Fort Wright, Northern (KY, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The Christ College in Fort Wright, KY is seeking a dedicated Medical Office Clerk to handle front desk duties and patient scheduling. You will manage phone calls, verify demographics and insurance, and support physicians and staff using the EPIC EMR system.

Ideal candidates have 1–3 years of customer service experience in healthcare, excellent communication skills, and the ability to multi-task while maintaining confidentiality.

Qualifications

• High School Diploma or equivalent.
• 1–3 years' customer service experience; medical office scheduling preferred.
• Must multi-task and maintain confidentiality; pass skills assessments.

Responsibilities

• Answers phone calls and schedules patient care activities.
• Facilitate information flow between physicians, patients, and clinical areas.
• Verify patient demographics and insurance information.
• Manage EPIC EMR queues; perform pre-certifications as needed.
• Type, mail, and fax patient letters and forms.
• Order office supplies and keep the area clean.
• All other duties as assigned.

Skills

Verbal communication

Customer service

Confidentiality

HIPAA knowledge

Multi-tasking

Education

High School Diploma or equivalent

Tools

EPIC EMR

Practice Management System

Microsoft Outlook

Microsoft Word

Microsoft Excel

Copier/Fax/Phone systems

Job description

The Christ College in Fort Wright, KY is seeking a dedicated Medical Office Clerk to handle front desk duties and patient scheduling. You will manage phone calls, verify demographics and insurance, and support physicians and staff using the EPIC EMR system.

Ideal candidates have 1–3 years of customer service experience in healthcare, excellent communication skills, and the ability to multi-task while maintaining confidentiality.