Patient Scheduling & EMR Coordinator

Mercy Medical Center; Cedar Rapids (IA); On-site; USD 22,000 - 33,000; Full time

Job summary

Mercy Medical Center in Cedar Rapids, IA, seeks a Patient Scheduler to support patient-centered care by coordinating scheduling, handling calls, and performing clerical tasks under the supervision of a licensed nurse.

Responsibilities include navigating the electronic medical record, data entry, preparing data for information packets, and assisting with department duties in the Gastroenterology Clinic. Strong customer service and teamwork are essential.

Qualifications

• Demonstrates exemplary customer service skills both verbally and non-verbally in person and on the phone.
• Coordinates scheduling of patients for overdue screening service.
• Handles multiple priorities in a distracting environment.

Responsibilities

• Places, receives and handles telephone communications with patients and staff courteously, accurately and timely.
• Coordinates scheduling patients.
• Handles various duties such as mailings, data entry, preparing data for information/procedural packets.
• Organizes and prioritizes daily work effectively.
• Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary.
• Promotes a positive and professional image, collaborates with health team including physicians, nurses, and discharge patients.
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Professional demeanor

Education

High School Diploma or equivalent

Medical Assisting Diploma or AAS

Medical Terminology

Tools

EMR systems

Data entry

Computer literacy

Job description

Mercy Medical Center in Cedar Rapids, IA, seeks a Patient Scheduler to support patient-centered care by coordinating scheduling, handling calls, and performing clerical tasks under the supervision of a licensed nurse.

Responsibilities include navigating the electronic medical record, data entry, preparing data for information packets, and assisting with department duties in the Gastroenterology Clinic. Strong customer service and teamwork are essential.