Patient Scheduling & Registration Lead

Mercy Medical Center; United States; On-site; USD 25,000 - 30,000; Full time

Job summary

Mercy Medical Center in Cedar Rapids, IA, is seeking a Patient Service Coordinator to support patient check-in, registration and scheduling. The role provides frontline contact with patients and collaborates with physicians, nurses and the care team to ensure patient-centered care.

You will assist with billing questions, manage scheduling across clinic locations, and navigate EMR systems to locate documentation as needed, while maintaining a courteous, professional image.

Qualifications

• Two years health care/clinical, customer service and/or secretarial experience required.
• Strong computer skills required.
• High attention to detail and accuracy in data entry.

Responsibilities

• Handle patient phone communications courteously and timely.
• Coordinate scheduling for patients and clinic locations.
• Navigate EMR to locate documentation and orders.
• Assist with routine billing questions and forward complex issues to the Billing office.
• Greed patients and verify insurance information for encounters.
• Maintain scheduling and recall reports and calendars.

Skills

Customer service

Teamwork

Multitasking

Communication

Education

High School Diploma

Medical Assisting Diploma

Tools

EMR software

RightFax

Scanners

Job description

Mercy Medical Center in Cedar Rapids, IA, is seeking a Patient Service Coordinator to support patient check-in, registration and scheduling. The role provides frontline contact with patients and collaborates with physicians, nurses and the care team to ensure patient-centered care.

You will assist with billing questions, manage scheduling across clinic locations, and navigate EMR systems to locate documentation as needed, while maintaining a courteous, professional image.