Scheduling Coordinator

Talentify; Wilmington (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k) Retirement plan

Health Insurance

Dental Insurance

Vision Insurance

Flexible spending account

Health savings account

Paid time off

Holiday Pay

Employee Assistance Program

Life Insurance

Short Term Disability

Long Term Disability

Pet Insurance

Milestone Bonus Program

Job summary

EmergeOrtho is hiring a Scheduling Coordinator to act as the patient-physician liaison, handling calls and coordinating scheduling at our Ashton, NC office. This role supports referrals, medications requests, and related administrative tasks while maintaining patient confidentiality and excellent service.

Ideal candidates bring healthcare–focused customer service experience, strong communication skills, and proficient use of practice management software. On-site role with training provided.

Qualifications

• High school diploma or equivalent.
• Minimum two years of customer service in a medical setting or similar.
• Ability to use multiple tech systems and multi-line phone system.
• Strong verbal and written communication, organization, and discretion.

Responsibilities

• Serve as primary contact for incoming calls and route to correct staff.
• Use practice management software to manage scheduling and referrals.
• Respond to patient care questions and process medication requests.
• Reschedule appointments and update patient charts with accuracy.
• Maintain confidentiality and HIPAA compliance at all times.

Skills

Customer service

Medical office experience

Multi-line phone system

Verbal communication

Written communication

Organizational skills

Confidentiality

Integrity

Education

High school diploma

Tools

Practice management software

Job description

Join Our Team as a Scheduling Coordinator - Start Immediately!

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, our Ashton office is currently hiring a Scheduling Coordinator who is ready to make a difference. The Scheduling Coordinator acts as a liaison between the patient and physician, managing all incoming calls and directing them appropriately. Responsible for scheduling and rescheduling services, responding to patient care questions, processing medication requests, and assisting with related administrative tasks.

Why Join EmergeOrtho?

• No Required Weekends - Enjoy a better work-life balance
• Excellent Benefits - Comprehensive health, dental, vision, and more
• Great Work Culture - Enjoy a close-knit, supportive team where your contributions are truly valued

Who Should Apply?

Whether you're beginning your career in healthcare or bringing a wealth of experience, we invite you to join a team that values dedication, compassion, and collaboration.

Qualifications and Experience

• High school diploma or equivalent
• Minimum two years of customer service experience, preferably in a medical office setting
• Comfortable using multiple technology-based communication systems effectively and simultaneously
• Previous experience using a multi-line phone system, preferred
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to act with integrity, professionalism, and confidentiality

Responsibilities include but are not limited to, the following

• Utilize practice management software to perform specific duties
• Primary resource for all incoming calls
• Direct all incoming calls to the appropriate staff/department based on pertinent information received from the caller
• Return phone calls within acceptable time frames
• Handle urgent/emergent situations arising from the patient, through the hospital or home health organizations
• Maintain Urgent fax documents
• Manage incoming and outgoing referrals including requesting patient medical records to assist in scheduling new patient referral requests
• Maintain No Show list and attempt to contact patients twice to reschedule
• Update pertinent information in a patient chart
• Maintains a pleasant, cooperative demeanor while performing all duties
• Notify Team Lead or Manager of issues interfering with department operations

Other

• Follows all applicable department and practice policies and procedures
• Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
• Maintains detailed knowledge of practice management and other computer software as it relates to job function
• Attends all regular meetings
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, EmergeOrtho’s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information.

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.

We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion. https://emergeortho.com/non-discrimination-notice/

Benefits:

• 401(k) Retirement plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible spending account
• Health savings account
• Paid time off
• Holiday Pay
• Employee Assistance Program
• Life Insurance
• Short Term Disability
• Long Term Disability
• Pet Insurance
• Milestone Bonus Program
• For more information: https://emergeortho.com/jobs-in-healthcare/our-benefits/

Note: Available benefits based on hours worked per week.