Patient Care & Operations Coordinator

Asheville Non Surgical Orthopedics; Asheville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Asheville Non Surgical Orthopedics in Asheville, NC is seeking a Patient Care Coordinator who is compassionate, organized, tech-savvy, and highly motivated to join our growing practice.

You will learn front office operations, patient coordination, scheduling, and administrative systems, with growth into leadership and possibly a Practice Manager role as you demonstrate reliability and initiative.

Qualifications

• Minimum 2 years of experience in a medical office, healthcare administration, or medical reception role.
• Strong computer and typing skills.
• Comfort working with multiple software platforms and learning new technology.

Responsibilities

• Welcome patients with professionalism, compassion, and warmth.
• Build strong, lasting relationships with patients throughout their care.
• Manage scheduling, patient check-ins/check-outs, and payment collection.
• Coordinate patient care, including MRI orders, prescriptions, referrals, records, and follow-up communication.
• Maintain accurate patient charts and process documents efficiently.
• Manage a high volume of phone calls, emails, faxes, and administrative tasks.
• Assist physicians with procedures and treatments when needed.
• Help patients obtain medical records and imaging results.
• Educate patients about available services and help coordinate appropriate treatment options.
• Use technology and AI tools to improve efficiency, organization, communication, and daily workflows.
• Identify opportunities to improve office systems and the overall patient experience.
• Help maintain an organized, welcoming clinic, including supplies, treatment rooms, snack/coffee areas, laundry, and room resets.
• Take on additional responsibilities as your knowledge of the practice and leadership abilities grow.

Skills

Compassionate

Organized

Tech-savvy

Motivated

Team player

Strong computer skills

Typing skills

Multitasking

Problem solving

AI integration

Tools

Tebra (Kareo)

EHR software

Job description

Asheville Non Surgical Orthopedics in Asheville, NC is seeking a Patient Care Coordinator who is compassionate, organized, tech-savvy, and highly motivated to join our growing practice.

You will learn front office operations, patient coordination, scheduling, and administrative systems, with growth into leadership and possibly a Practice Manager role as you demonstrate reliability and initiative.