Medical Office Scheduler: Patient Access & Scheduling

Entertimeonline; Asheville (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

EmergeOrtho in North Carolina seeks an office scheduler to act as a liaison between patients and physicians, handling incoming calls, scheduling and rescheduling services, and assisting with related administrative tasks.

The role requires a high school diploma, at least two years of customer service in a medical setting, strong communication, organization, and confidentiality, and familiarity with practice management software.

Qualifications

• High school diploma or equivalent.
• At least two years of customer service experience.
• Comfortable using multiple technology-based communication systems.
• Previous experience using a multi-line phone system preferred.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to act with integrity, professionalism, and confidentiality.

Responsibilities

• Use practice management software to perform specific duties.
• Primary resource for all incoming calls.
• Direct all incoming calls to the appropriate staff/department based on pertinent information received from the caller.
• Return phone calls within acceptable time frames.
• Handle urgent/emergent situations arising from the patient, through the hospital or home health organizations.
• Maintain Urgent fax documents.
• Manage incoming and outgoing referrals including requesting patient medical records to assist in scheduling new patient referral requests.
• Maintain No Show list and attempt to contact patients twice to reschedule.
• Update pertinent information in a patient chart.
• Maintains a pleasant, cooperative demeanor while performing all duties.
• Notify Team Lead or Manager of issues interfering with department operations.
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned.

Skills

Customer service

Phone system

Verbal communication

Written communication

Organization

Confidentiality

Education

High school diploma or equivalent

Tools

Practice management software

Multi-line phone system

Job description

EmergeOrtho in North Carolina seeks an office scheduler to act as a liaison between patients and physicians, handling incoming calls, scheduling and rescheduling services, and assisting with related administrative tasks.

The role requires a high school diploma, at least two years of customer service in a medical setting, strong communication, organization, and confidentiality, and familiarity with practice management software.