Patient Service Coordinator

McAlester Dentistry & Braces; McAlester (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

McAlester Dentistry & Braces is seeking a Patient Service Coordinator to greet patients, update information in our dental software, and keep the front desk and lobby tidy and professional.

You will verify patient insurance by phone, email, or fax, register new patients, answer calls, manage forms, and support the daily appointment schedule in a fast-paced office. High standards of privacy and HIPAA compliance are essential.

Qualifications

• High School degree or equivalent required.
• Exceptional written and verbal communication skills required.

Responsibilities

• Greet patients and update information in dental software.
• Confirm appointments and register new patients.
• Verify insurance via phone, email, or fax.
• Assist patients with forms and documentation.
• Answer and manage incoming calls, emails, and voicemails.
• Maintain professional reception area and protect patient privacy.
• Comply with OSHA and HIPAA requirements.

Education

High School degree or equivalent

Job description

Job purpose: The Patient Service Coordinator will greet and welcome patients as they enter the office, be responsible for keeping the lobby and front desk areas clean and tidy, and perform other clerical tasks as required. The Patient Service Coordinator will work independently to verify insurance on all patients via phone, email, and/or fax as applicable. The Patient Service Coordinator must be coachable to perform tasks assigned to them.Duties and responsibilitiesWelcoming patients and updating their information in the dental software(s)Confirming appointmentsRegistering new patients according to established office protocolsVerifying insuranceAssisting patients to complete all necessary forms and documentationAnswering and managing incoming callsResponding and complying to requests for informationPreparing documentation for upcoming appointmentsChecking daily appointment schedules and filling gaps to ensure positive productionMonitoring and replying to e-mails and voicemailsMaintaining a professional reception areaSafeguarding patient privacy and confidentialityMaintaining OSHA and HIPPA CompliancePerform all other duties as assignedEducation: High School degree or equivalent requiredExperience: Exceptional written and verbal communication skills requiredWorking conditionsDental practices run at a fast pace and office assistants will be required to keep up with the flow ofdoctors and patients.Physical requirementsPatient Service Coordinator's will be required to:Sit for long periodsLook at a computer screen for extended periodsStand for long periods.Lifting up to 50 poundsReports to: Area Director of Operations / Operations Manager