Scheduling Coordinator

Triangle-Family-Dentistry; Cary (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Triangle-Family-Dentistry in Cary, NC is seeking a Scheduling Coordinator to manage patient checkouts, collect balances, review schedules, and handle phones. You will coordinate with the clinical team to ensure a seamless patient experience and support with treatment plan reviews as needed.

The role requires attention to detail, strong organization, and the ability to work both independently and within a team in a fast-paced dental office environment.

Qualifications

• 1+ year of administrative/front office experience in dental/medical setting.
• Strong organization and time-management skills.
• Ability to handle confidential information with discretion.

Responsibilities

• Answer calls and schedule appointments for new and existing patients.
• Collect payments and outstanding balances.
• Review and audit patients; update status in the system.
• Review upcoming schedules for accuracy.
• Determine dental benefit eligibility and payment estimates.
• Confirm unconfirmed appointments.
• Scan EOBs and request updated x-rays.
• Create and electronically send dental claims daily.
• Correspond with patients via email and phone.
• Coordinate with clinical team to ensure smooth patient management.
• Present treatment plans when needed.
• Respond to inquiries and assist as needed.
• Perform general office duties.

Skills

Administrative experience

Phone handling

Microsoft Office proficiency

Tools

Dentrix

Job description

Position Summary:

The Scheduling Coordinator will be responsible for checking out patients and collecting outstanding balances, reviewing the schedule, and making appointments, and answering the phones and calling insurance companies. There may be other tasks required as necessary that fall outside of the typical Scheduling Coordinator role. Examples include reviewing treatment plans and serving as the backup to other front office positions.

Responsibilities:

• Answering phone calls, creating appointments for both new and existing patients
• Collect all monies due for services rendered
• Review/audit patients and update status in TAB32
• Review upcoming schedules for accuracy of appointments and frequency limitations
• Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements
• Confirm appointments not confirmed
• Scan EOB’s and call doctors to request updated Pano x-rays
• Create dental claims and electronically send each day
• Accurately correspond with patients verbally and via email
• Oversee appointment schedule to create a seamless yet productive day
• Coordinate and collaborate with clinical team to ensure seamless patient management experience
• Present treatment plans when necessary
• Respond to doctors, patients, and employee concerns and inquiries and seek assistance when necessary
• General office duties and other duties as required

Qualifications:

• 1 or more years of administrative assistant/front office/patient advocate experience, preferably in a "Dental or medical setting"
• Computer proficiency including Microsoft Office Suite, Practice Management Software (such as Dentrix), and the ability to learn new programs
• Is well-organized and able to prioritize multiple tasks and responsibilities
• Ability to demonstrate independent thinking and exercise good/sound judgment
• Ability to perform frequent, repetitive work with attention to detail
• Ability to be flexible and accept different work assignments with a positive approach
• Ability to follow instructions and take responsibility for own actions
• Ability to exercise confidentiality with patients and patient care
• Ability to work both independently and in a team environment