Scheduling Coordinator

Lightwave Dental Management LLC; Pittsboro (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Lightwave Dental Management LLC is seeking a Scheduling Coordinator to support front office operations in Pittsboro, NC. You will check out patients, collect balances, review the schedule, book appointments, and answer phones while assisting insurance communications.

The role may include reviewing treatment plans and backing up other front office positions. The ideal candidate has 1+ year of administrative experience, proficiency with Dentrix or similar software, and strong organizational skills

Qualifications

• 1+ year of administrative/front office experience, preferably in dental/medical setting.
• Proficient with Microsoft Office and practice management software; ability to learn new programs.
• Well-organized with ability to prioritize multiple tasks and responsibilities.
• Demonstrates independent thinking and sound judgment.
• Ability to perform frequent, repetitive work with attention to detail.
• Flexible and able to adapt to different tasks with a positive approach.
• Maintains confidentiality with patients and patient care.
• Works well independently and in a team environment.

Responsibilities

• Answering phone calls and creating appointments for new and existing patients.
• Collect all monies due for services rendered.
• Call insurance companies for benefit breakdowns and enter data into Dentrix.
• Review and audit patient records in Dentrix; update statuses.
• Review upcoming schedules for appointment accuracy and limitations.
• Determine dental benefit eligibility, limitations, and payment estimates.
• Confirm appointments not confirmed through Yapi software.
• Scan EOBs and request updated x-rays from doctors.
• Create dental claims and send electronically.
• Correspond with patients verbally and via email.
• Oversee schedule for a seamless, productive day.
• Coordinate with clinical team for smooth patient management.
• Present treatment plans when necessary.
• Respond to concerns and inquiries; seek assistance as needed.
• General office duties and other tasks as required.

Skills

Administrative experience

Organizational skills

Multitasking

Teamwork

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Dental/medical front office experience

Tools

Dentrix

Practice Management Software

Job description

Position Summary:

The Scheduling Coordinator will be responsible for checking out patients and collecting outstanding balances, reviewing the schedule, and making appointments, and answering the phones and calling insurance companies. There may be other tasks required as necessary that fall outside of the typical Scheduling Coordinator role. Examples include reviewing treatment plans and serving as the backup to other front office positions.

Responsibilities:

• Answering phone calls, creating appointments for both new and existing patients
• Collect all monies due for services rendered
• Call insurance companies to get accurate benefit breakdowns and enter all info into Practice Management Software (Dentrix)
• Review/audit patients and update status in Dentrix
• Review upcoming schedules for accuracy of appointments and frequency limitations
• Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements
• Confirm appointments not confirmed through Yapi software
• Scan EOB’s and call doctors to request updated Pano x-rays
• Create dental claims and electronically send each day
• Accurately correspond with patients verbally and via email
• Oversee appointment schedule to create a seamless yet productive day
• Coordinate and collaborate with clinical team to ensure seamless patient management experience
• Present treatment plans when necessary
• Respond to doctors, patients, and employee concerns and inquiries and seek assistance when necessary
• General office duties and other duties as required

Qualifications:

• 1 or more years of administrative assistant/front office/patient advocate experience, preferably in a dental or medical setting
• Computer proficiency including Microsoft Office Suite, Practice Management Software (such as Dentrix), and the ability to learn new programs
• Is well-organized and able to prioritize multiple tasks and responsibilities
• Ability to demonstrate independent thinking and exercise good/sound judgment
• Ability to perform frequent, repetitive work with attention to detail
• Ability to be flexible and accept different work assignments with a positive approach
• Ability to follow instructions and take responsibility for own actions
• Ability to exercise confidentiality with patients and patient care
• Ability to work both independently and in a team environment