Patient Scheduling Coordinator

Enhance-Dental; Ada (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Enhance-Dental is seeking a dental scheduler to greet patients, answer calls, and manage appointments. The role involves updating patient information, registering new patients, and verifying insurance details in the office software.

The scheduler will handle incoming inquiries, prepare documentation for upcoming visits, and ensure confidentiality in line with HIPAA and OSHA standards. Physical duties include computer work and light lifting as needed.

Qualifications

• High School diploma or equivalent required.
• Exceptional written and verbal communication skills.
• Experience scheduling and managing dental appointments.
• Ability to verify insurance and build patient plans in dental software.

Responsibilities

• Schedule and confirm appointments.
• Welcome patients and update information in the dental software(s).
• Register new patients according to office protocols.
• Verify insurance and build patient plans in the dental software(s).
• Answer and manage incoming calls and emails.
• Prepare documentation for upcoming appointments.
• Maintain patient privacy and confidentiality (HIPAA).
• Maintain OSHA and HIPAA compliance.
• Monitor and respond to emails/voicemails.
• Other duties as assigned.

Skills

Phone etiquette

Customer service

Communication

Multitasking

Record management

Dental software

HIPAA compliance

OSHA compliance

Professionalism

Data entry

Education

High School diploma or equivalent

Tools

Dental software

Job description

Job purposeA scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, send appointment reminders, request patient records, and follows up with patients.Duties and responsibilitiesScheduling and confirming appointmentsWelcoming patients and updating their information in the dental software(s)Registering new patients according to established office protocolsVerifying insurance and accurately building patient insurance plans in the dentalsoftware(s)Assisting patients to complete all necessary forms and documentationAnswering and managing incoming callsResponding and complying with requests for informationPreparing documentation for upcoming appointmentsChecking daily appointment schedules and filling gaps to ensure positive productionMonitoring and replying to e-mails and voicemailsMaintaining a professional reception areaSafeguarding patient privacy and confidentialityMaintaining OSHA and HIPPA CompliancePerform all other duties as assignedHigh School degree or equivalent requiredExceptional written and verbal communication skills requiredWorking conditions:Dental practices run at a fast pace and schedulers will be required to keep up with the flow ofdoctors and patients.Physical requirements:Schedulers will be required to:Sit for long periodsLook at a computer screen for extended periodsStand for long periods.Lifting up to 50 poundsReports to: Area Director of Operations / Operations ManagerDirect reports: None