Patient Scheduling & Care Concierge

Memorial Healthcare; Owosso (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Memorial Healthcare in Owosso, MI is seeking a Call Center Specialist who will serve as the main link between patients and our healthcare team. The role emphasizes outstanding customer service, effective communication, and accurate scheduling of procedures and tests.

You will verify insurance, handle pre-registration, explain exam orders and patient prep, and support financial counseling. Strong phone and computer skills, HIPAA awareness, and the ability to work calmly in a fast-paced

Qualifications

• High school diploma or GED required; associates degree preferred.
• Professional telephone and written communication skills.
• Experience with medical offices, scheduling, insurance verification, or registration required.

Responsibilities

• Answer the phone to schedule procedures, tests or services accurately and timely.
• Verify patient insurance eligibility and perform pre-registration.
• Instruct patients on approved exam orders and preparation.
• Assist patients with financial questions and identify potential financial assistance.

Skills

Customer service

Phone etiquette

Communication skills

Professionalism

Organizational skills

Multitasking

Education

High school diploma or GED

Associates degree preferred

Tools

Word processing

Hospital information system

Telephone system

Job description

Memorial Healthcare in Owosso, MI is seeking a Call Center Specialist who will serve as the main link between patients and our healthcare team. The role emphasizes outstanding customer service, effective communication, and accurate scheduling of procedures and tests.

You will verify insurance, handle pre-registration, explain exam orders and patient prep, and support financial counseling. Strong phone and computer skills, HIPAA awareness, and the ability to work calmly in a fast-paced