Patient Scheduling & Care Concierge

Beth Israel Lahey Health; Boston (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health in Massachusetts is seeking a Care Center Scheduler to manage a high volume of patient calls, triage appointments, and direct callers to the appropriate provider. You will follow scripts, verify demographics, and obtain referrals, ensuring accurate documentation in the scheduling system.

The role requires a High School diploma or GED, 1–3 years of experience, and proficiency with web-based apps and MS Office.

Qualifications

• High School diploma or GED required; Associate degree preferred.
• 1–3 years related work experience required.
• Experience with computer systems including web-based applications and MS Office.

Responsibilities

• Answers, screens and processes a high volume of calls with professional demeanor.
• Uses phone scripts and triage guidelines to determine appointment type and urgency.
• Schedules appointments using centralized systems and updates patient information.
• Obtains referrals and documents payer information, including worker's compensation and auto liability.
• Informs patients of prep for visits and coordinates data for efficient scheduling.

Skills

Call center experience

Typing 40 wpm

Medical terminology

Bilingual communication

Education

High School diploma or GED

Associate degree preferred

Tools

Microsoft Office

Web-based applications

Job description

Beth Israel Lahey Health in Massachusetts is seeking a Care Center Scheduler to manage a high volume of patient calls, triage appointments, and direct callers to the appropriate provider. You will follow scripts, verify demographics, and obtain referrals, ensuring accurate documentation in the scheduling system.

The role requires a High School diploma or GED, 1–3 years of experience, and proficiency with web-based apps and MS Office.