Patient Scheduling and Insurance Coordinator

Enhance Dental; United States; On-site; USD 25,000 - 39,000; Full time

Job summary

Enhance Dental is seeking a front desk scheduler to greet patients, answer calls, triage emergencies, and schedule appointments. You will update patient records, verify insurance, and build insurance plans within the dental software.

The role includes handling forms, reminders, and follow-ups to support smooth daily operations. The position requires a High School diploma and excellent written and verbal communication skills in a fast-paced dental practice environment.

Qualifications

• High School degree or equivalent required.
• Exceptional written and verbal communication skills required.
• Dental practices run at a fast pace; schedulers must keep up with doctors and patients.

Responsibilities

• Schedule and confirm appointments.
• Welcoming patients and updating information in the dental software(s).
• Registering new patients according to office protocols.
• Verifying insurance and accurately building patient insurance plans in the dental software(s).
• Assisting patients to complete all necessary forms and documentation.
• Answering and managing incoming calls.
• Responding to information requests.
• Preparing documentation for upcoming appointments.
• Checking daily appointment schedules and filling gaps to ensure positive production.
• Monitoring and replying to emails and voicemails.
• Maintaining a professional reception area.
• Safeguarding patient privacy and confidentiality.
• Maintaining OSHA and HIPAA compliance.
• Perform all other duties as assigned.

Skills

Scheduling

Customer service

Dental software

Insurance verification

Records management

Phone handling

Education

High school diploma

Tools

Dental software

Job description

Job purpose
A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, send appointment reminders, request patient records, and follows up with patients.

Duties and responsibilities

• Scheduling and confirming appointments
• Welcoming patients and updating their information in the dental software(s)
• Registering new patients according to established office protocols
• Verifying insurance and accurately building patient insurance plans in the dental
• software(s)
• Assisting patients to complete all necessary forms and documentation
• Answering and managing incoming calls
• Responding and complying with requests for information
• Preparing documentation for upcoming appointments
• Checking daily appointment schedules and filling gaps to ensure positive production
• Monitoring and replying to e-mails and voicemails
• Maintaining a professional reception area
• Safeguarding patient privacy and confidentiality
• Maintaining OSHA and HIPPA Compliance
• Perform all other duties as assigned

Qualifications

High School degree or equivalent required
Exceptional written and verbal communication skills required

Working conditions:
Dental practices run at a fast pace and schedulers will be required to keep up with the flow of
doctors and patients.

Physical requirements:
Schedulers will be required to:
Sit for long periods
Look at a computer screen for extended periods
Stand for long periods.
Lifting up to 50 pounds

Reports to: Area Director of Operations / Operations Manager

Direct reports: None