Dental Scheduler

SWLA Center for Health Services; Lafayette (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

SWLA Center for Health Services in Lafayette, LA seeks a Dental Scheduler to manage patient appointments, coordinate with staff, and ensure efficient scheduling and accurate records. You will respond to inquiries, provide pre/post instructions, and maintain strong patient service standards.

The role requires attention to detail, proficiency in dental software, and excellent communication in a fast-paced setting. Prior dental office experience is preferred.

Qualifications

• High school graduate required.
• Certification as Dental Assistant a plus.
• Previous experience in a medical or dental office setting preferred.
• Must understand basic Medicare/Medicaid and insurance plans.
• Must understand insurance verification, insurance eligibility and insurance payers.
• Confident positive manner and appearance.
• Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft) and Microsoft Office Suite
• Attention to detail and accuracy in managing patient records and schedules
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work in a fast-paced environment and handle stressful situations calmly and professionally
• Employ correct grammatical English and write legibly in order to complete appropriate paperwork.

Responsibilities

• Schedules and confirms patient appointments via phone, email, and in-person
• Manages the dental office's appointment calendar to maximize efficiency and minimize patient wait times
• Coordinates with dental staff to ensure availability and proper allocation of appointment slots
• Answers incoming calls and respond to patient inquiries regarding appointments, treatments, and office policies.
• Provides patients with pre-appointment instructions and post-appointment follow-up information
• Sends appointment reminders and follow-up messages to patients via phone, email, or text
• Pays attention to detail in regards to all aspects of job requirements.
• Maintains accurate and up-to-date patient records in the dental practice management software
• Verifies patient insurance information and ensures that necessary documentation is completed
• Assists with patient check-in and check-out processes, including collecting payments and scheduling follow-up appointments.
• Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations.
• Knowledge of Medicare/Medicaid and commercial insurance plan benefits.
• Works closely with dental assistants, hygienists, and dentists to ensure smooth patient flow and efficient use of resources.
• Communicates any scheduling changes or issues to the dental team promptly
• Assists with the coordination of treatment plans and referrals to specialists as needed
• Provides exceptional customer service to patients, addressing their concerns and ensuring a positive experience.
• Handle patient complaints and escalates issues to the Office Manager or appropriate staff when necessary.

Skills

Customer service

Communication

Attention to detail

Organization

Multitasking

Professional English writing

Education

High school diploma

Tools

Dentrix

Eaglesoft

Microsoft Office

Job description

Summary

The Dental Scheduler is responsible for managing the appointment schedules for a dental practice. This role involves coordinating patient appointments, handling inquiries, and ensuring the smooth operation of the dental office's scheduling system. The Dental Scheduler plays a crucial role in maintaining patient satisfaction and optimizing the efficiency of the dental practice

Qualifications

• High school graduate required.
• Certification as Dental Assistant a plus.
• Previous experience in a medical or dental office setting preferred.
• Must understand basic Medicare/Medicaid and insurance plans.
• Must understand insurance verification, insurance eligibility and insurance payers.
• Confident positive manner and appearance.
• Strong customer service experience.
• Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft) and Microsoft Office Suite
• Attention to detail and accuracy in managing patient records and schedules
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work in a fast-paced environment and handle stressful situations calmly and professionally
• Employ correct grammatical English and write legibly in order to complete appropriate paperwork.

Essential Job Functions

1. Schedules and confirms patient appointments via phone, email, and in-person
2. Manages the dental office's appointment calendar to maximize efficiency and minimize patient wait times
3. Coordinates with dental staff to ensure availability and proper allocation of appointment slots
4. Answers incoming calls and respond to patient inquiries regarding appointments, treatments, and office policies.
5. Provides patients with pre-appointment instructions and post-appointment follow-up information
6. Sends appointment reminders and follow-up messages to patients via phone, email, or text
7. Pays attention to detail in regards to all aspects of job requirements.
8. Maintains accurate and up-to-date patient records in the dental practice management software
9. Verifies patient insurance information and ensures that necessary documentation is completed
10. Assists with patient check-in and check-out processes, including collecting payments and scheduling follow-up appointments.
11. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations.
12. Knowledge of Medicare/Medicaid and commercial insurance plan benefits.
13. Works closely with dental assistants, hygienists, and dentists to ensure smooth patient flow and efficient use of resources.
14. Communicates any scheduling changes or issues to the dental team promptly
15. Assists with the coordination of treatment plans and referrals to specialists as needed
16. Provides exceptional customer service to patients, addressing their concerns and ensuring a positive experience.
17. Handle patient complaints and escalates issues to the Office Manager or appropriate staff when necessary.