Dental Scheduler

SWLA Center for Health Services; Lake Charles (LA); On-site; USD 21,000 - 28,000; Full time

Job summary

SWLA Center for Health Services is seeking a Dental Scheduler to manage patient appointments and inquiries, ensuring smooth operation of the scheduling system.

The role emphasizes accuracy in records, insurance verification, and collaboration with dental staff to optimize patient flow. A high school diploma is required, and experience in a dental/medical setting is preferred.

Qualifications

• High school diploma required.
• Dental Assistant certification is a plus.
• Prior medical or dental office experience preferred.
• Understand Medicare/Medicaid and insurance plans.
• Know insurance verification and eligibility processes.
• Professional appearance and customer-focused demeanor.
• Strong customer service experience.
• Proficient with dental practice management software and MS Office.
• Detail-oriented and accurate in patient records and scheduling.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work in fast-paced environments and handle stress calmly.
• Draft clear, grammatically correct paperwork.

Responsibilities

• Schedule and confirm patient appointments via phone, email, and in person.
• Manage the appointment calendar for efficiency and reduced wait times.
• Coordinate with dental staff for slot availability and allocation.
• Answer calls and respond to patient inquiries about appointments and policies.
• Provide pre- and post-appointment instructions to patients.
• Send reminders and follow-up messages by phone, email, or text.
• Maintain accurate patient records in the management system.
• Verify patient insurance information and required documentation.
• Assist with patient check-in/check-out and collect payments.
• Maintain strict patient confidentiality per HIPAA regulations.
• Know Medicare/Medicaid and commercial plan benefits.
• Collaborate with dental team to ensure smooth patient flow.
• Communicate scheduling changes promptly to the team.
• Support treatment plans and referrals as needed.
• Deliver exceptional customer service and address concerns.
• Escalate complaints to Office Manager when necessary.

Skills

Customer service

Communication

Attention to detail

Multitasking

Organizational skills

Insurance verification

HIPAA compliance

Dental office experience

Computer skills

Education

High school diploma

Dental Assistant certification (plus)

Tools

Dentrix/Eaglesoft

Microsoft Office

Job description

Summary

The Dental Scheduler is responsible for managing the appointment schedules for a dental practice. This role involves coordinating patient appointments, handling inquiries, and ensuring the smooth operation of the dental office's scheduling system. The Dental Scheduler plays a crucial role in maintaining patient satisfaction and optimizing the efficiency of the dental practice

Qualifications

• High school graduate required.
• Certification as Dental Assistant a plus.
• Previous experience in a medical or dental office setting preferred.
• Must understand basic Medicare/Medicaid and insurance plans.
• Must understand insurance verification, insurance eligibility and insurance payers.
• Confident positive manner and appearance.
• Strong customer service experience.
• Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft) and Microsoft Office Suite
• Attention to detail and accuracy in managing patient records and schedules
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work in a fast-paced environment and handle stressful situations calmly and professionally
• Employ correct grammatical English and write legibly in order to complete appropriate paperwork.

ESSENTIAL JOB FUNCTIONS

• 1. Schedules and confirms patient appointments via phone, email, and in-person
• 2. Manages the dental office's appointment calendar to maximize efficiency and minimize patient wait times
• 3. Coordinates with dental staff to ensure availability and proper allocation of appointment slots
• 4. Answers incoming calls and respond to patient inquiries regarding appointments, treatments, and office policies
• 5. Provides patients with pre-appointment instructions and post-appointment follow-up information
• 6. Sends appointment reminders and follow-up messages to patients via phone, email, or text
• 7. Pays attention to detail in regards to all aspects of job requirements.
• 8. Maintains accurate and up-to-date patient records in the dental practice management software
• 9. Verifies patient insurance information and ensures that necessary documentation is completed
• 4. Assists with patient check-in and check-out processes, including collecting payments and scheduling follow-up appointments.
• 10. Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations.
• 11. Knowledge of Medicare/Medicaid and commercial insurance plan benefits.
• 12. Works closely with dental assistants, hygienists, and dentists to ensure smooth patient flow and efficient use of resources
• 13. Communicates any scheduling changes or issues to the dental team promptly
• 14. Assists with the coordination of treatment plans and referrals to specialists as needed
• 15. Provides exceptional customer service to patients, addressing their concerns and ensuring a positive experience
• 16. Handle patient complaints and elevate issues to the Office Manager or appropriate staff when necessary