Patient Scheduling and Insurance Coordinator

Socket.dev; Kingfisher (OK); On-site; USD 28,000 - 38,000; Full time

Job summary

Kingfisher Dentistry & Braces in Kingfisher, OK is seeking a full-time Scheduler to greet patients, answer calls, triage emergencies, and schedule appointments. The role involves updating patient records, verifying insurance, and ensuring compliance with privacy and safety standards.

The successful candidate will have a High School diploma and excellent communication skills, with experience in dental software and patient coordination. Day shifts in a fast-paced dental office are expected.

Qualifications

• High School degree or equivalent required.
• Exceptional written and verbal communication skills required.
• Experience in a dental office is a plus.

Responsibilities

• Schedule and confirm appointments.
• Greet patients and update information in dental software(s).
• Register new patients according to office protocols.
• Verify insurance and accurately build patient insurance plans in software.
• Assist patients to complete forms and documentation.
• Answer and manage incoming calls.
• Prepare documentation for upcoming appointments.
• Monitor schedules and fill gaps to maximize production.
• Monitor emails and voicemails.
• Maintain a professional reception area.
• Safeguard patient privacy and confidentiality (HIPAA).
• Maintain OSHA and HIPAA compliance.

Skills

Communication skills

Customer service

Team coordination

Education

High School diploma

Tools

Dental software

Job description

Job Details: Job Location: Kingfisher Dentistry & Braces - Kingfisher, OK, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Day, Job Category: Admin - Clerical, Job purpose A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, send appointment reminders, request patient records, and follows up with patients.

Duties and responsibilities

• Scheduling and confirming appointments
• Welcoming patients and updating their information in the dental software(s)
• Registering new patients according to established office protocols
• Verifying insurance and accurately building patient insurance plans in the dental software(s)
• Assisting patients to complete all necessary forms and documentation
• Answering and managing incoming calls
• Responding and complying with requests for information
• Preparing documentation for upcoming appointments
• Checking daily appointment schedules and filling gaps to ensure positive production
• Monitoring and replying to e-mails and voicemails
• Maintaining a professional reception area
• Safeguarding patient privacy and confidentiality
• Maintaining OSHA and HIPPA Compliance
• Perform all other duties as assigned

Qualifications

• High School degree or equivalent required
• Exceptional written and verbal communication skills required

Working conditions: Dental practices run at a fast pace and schedulers will be required to keep up with the flow of doctors and patients.

Physical requirements

• Sit for long periods
• Look at a computer screen for extended periods
• Stand for long periods
• Lifting up to 50 pounds

Reports to: Area Director of Operations / Operations Manager Direct reports: None