Patient Scheduler Pro: Complex Exams & Coordination

University of Miami; Miami (FL); On-site; USD 18,000 - 30,000; Part time

Job summary

The University of Miami Health System is seeking a Patient Scheduler 2 in Miami to coordinate complex exam scheduling and deliver customer service by phone and in person. You will verify demographics, insurance details, and exam requirements while navigating multiple scheduling tools.

Answering calls, educating patients on exam prep, and liaising with physicians, radiologists, and technologists ensures timely, accurate appointments across modalities.

Qualifications

• Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Ability to work collaboratively with others and contribute to a team environment.
• Skilled in using office software, technology, and relevant computer applications.
• Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

• Schedules all types of complex exams with attention to detail.
• Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine exam time.
• Obtains and verifies necessary demographic and insurance information.
• Screens and verifies information for ensure accuracy when scheduling exams.
• Ability to manage high call volumes to ensure best possible customer service by properly educating the patient on exam preparation and answering questions.
• Utilizes multiple computer applications, scheduling software, network drives to schedule multiple exams within multiple modalities and entities across the UHealth system.
• Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient's previous imaging report to current order.
• Coordinates processes and timing as required by the physician and facility for special procedures.
• Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent

Tools

Scheduling software

Office software

Job description

The University of Miami Health System is seeking a Patient Scheduler 2 in Miami to coordinate complex exam scheduling and deliver customer service by phone and in person. You will verify demographics, insurance details, and exam requirements while navigating multiple scheduling tools.

Answering calls, educating patients on exam prep, and liaising with physicians, radiologists, and technologists ensures timely, accurate appointments across modalities.