Patient Scheduler, On-site Call Center, Full Time

University of Miami; Miami (FL); Sur place; USD 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Tuition remission

Résumé du poste

The University of Miami is seeking a Patient Scheduler to join Cardiovascular Services on-site in Miami. This role delivers quality customer service by coordinating and scheduling diagnostic therapies and other procedures, working closely with referring physicians, radiologists, technologists, and patients to ensure smooth operations.

You will handle high call volumes, screen information for accuracy, use scheduling software across modalities, arrange prep and labs, notify teams about premeds,

Qualifications

• Education: High School diploma or equivalent.
• Experience: Minimum 1 year of relevant experience.
• Data entry with minimal errors.
• Ability to prepare and maintain records, files, reports and correspondence.
• Effective oral and written communication.
• Ability to follow instructions.
• Discretion with confidential information.

Responsabilités

• Schedule exams using scheduling software and multiple modalities.
• Screen and verify information to ensure accuracy.
• Coordinate processes and timing with physicians and facilities for exams.
• Educate patients on exam preparation.
• Notify parties if labs or premedication are required.
• Adhere to policies and safeguard University assets.

Connaissances

Data entry

Oral and written communication

Follow instructions

Discretion with confidential data

Formation

High School diploma or equivalent

Description du poste

Patient Scheduler delivers quality customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. Interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams.

Cardiovascular Services On-site Positions Monday to FridayDay Shift only, schedule may vary

Delivers quality customer service by answering incoming phone calls or contacting patients by phone to determine exam time. Screens and verifies information to ensure accuracy when scheduling exams. Manages high call volumes to ensure best possible customer service by properly educating the patient on exam preparation and answering questions. Utilizes multiple computer applications, scheduling software, and network drives to schedule multiple exams within multiple modalities and entities across the UHealth system. Uses intermediate medical terminology and accurate scheduling protocols to ensure compliance such as reviewing and comparing patient's previous imaging report to current order. Coordinates processes and timing as required by the physician and facility for special procedures. Obtains all required information from the referring physician or patient for the exam when scheduling exams. Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, or obtain necessary implant information. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• Education:High School diploma or equivalent
• Certification and Licensing:Not Applicable
• Experience:Minimum 1 years of relevant experience
• Knowledge, Skills and Attitudes:General knowledge of office procedures and operations
• Skill in data entry with minimal errors
• Ability to accurately prepare and maintain records, files, reports and correspondence
• Ability to communicate effectively in both oral and written form
• Ability to understand and follow instructions
• Ability to process and handle confidential information with discretion

Benefits

• The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:Full timeEmployee Type:StaffPay Grade:U4