Patient Access & Scheduling Specialist

University of Miami; Medley (FL); À distance; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Tuition remission

Résumé du poste

University of Miami Health System is seeking a Contact Center Associate I to support scheduling and registration of patients using the EPIC system across multiple physicians and sites. The role emphasizes empathetic service and patient-centered care within a university-based health system.

The position involves triage knowledge, insurance verification coordination, and adherence to privacy and billing policies while ensuring accurate data and optimal appointment timing for patients.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of relevant experience.
• Bi-lingual a plus (Spanish, Creole).
• Strong written and verbal communication.

Responsabilités

• Provides general information about UHealth System services to patients and community health care providers.
• Handles high volume of call center calls for scheduling patient appointments and accurately completing full registration for patients requesting appointments with the UHealth system.
• Adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately with attention to detail to ensure the highest quality standards.
• Initiates pre-registration process, coordinating with the Central Insurance Verification and Patient Access teams, to assure pre-registration is scheduled in the appropriate facility prior to the appointment.
• Ensure all patient demographic insurance information is accurate, complete and up to date.
• Verifies private patient insurance information for same day appointments or by request.
• Adheres to standards provided by the HIPPA Privacy Office related to patient privacy and confidentiality.
• Provides patients with all required information regarding appointments and payment policies.
• Liaises/advocates for patients, physicians, and staff in facilitating ease of care.
• Assists in identifying trouble spots and problem patterns in the provision of care.
• Maintains a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need.
• Maintains knowledge of insurance referral requirements to ensure access based on third party reimbursement criteria.
• Notifies appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Connaissances

High School Diploma

1 year experience

Learning Agility

Teamwork

Technical Proficiency

Communication

Bilingual (Spanish/Creole)

Formation

High School Diploma or equivalent

Outils

Office software

Relevant computer applications

Description du poste

University of Miami Health System is seeking a Contact Center Associate I to support scheduling and registration of patients using the EPIC system across multiple physicians and sites. The role emphasizes empathetic service and patient-centered care within a university-based health system.

The position involves triage knowledge, insurance verification coordination, and adherence to privacy and billing policies while ensuring accurate data and optimal appointment timing for patients.