Patient Scheduling & Triage Specialist

University of Miami; United States; Remote; USD 37.000 - 46.000; Vollzeit

Zusammenfassung

The University of Miami Health System is seeking a Contact Center Associate 1 to support patient scheduling and registration using the EPIC system. You will help drive empathetic, service-oriented care across sites, triage medical needs, and verify insurance requirements to place patients with the appropriate provider.

In this full-time temporary role, you will handle high-volume calls, perform complete registrations, coordinate with insurance verification teams, and ensure accurate demographics

Qualifikationen

• High School Diploma or equivalent.
• Minimum 1 year of relevant experience required.

Aufgaben

• Provides general information about UHealth System services to patients and community health care providers.
• Handles high volume of call center calls for scheduling patient appointments and accurately completing full registration for patients requesting appointments with the UHealth system.
• Adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately with attention to detail to ensure the highest quality standards.
• Initiates pre-registration process, coordinating with the Central Insurance Verification and Patient Access teams, to assure pre-registration is scheduled in the appropriate facility prior to the appointment.
• Ensure all patient demographic insurance information is accurate, complete and up to date.
• Verifies private patient insurance information for same day appointments or by request.
• Adheres to standards provided by the HIPPA Privacy Office related to patient privacy and confidentiality.
• Provides patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, required ancillary services, cancellation policy).
• Liaises/advocates for patients, physicians, and staff in facilitating ease of care. Assists in identifying trouble spots and problem patterns in the provision of care.
• Maintains a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need.
• Maintains knowledge of insurance referral requirements to ensure access based on third party reimbursement criteria.
• Notifies appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Kenntnisse

Learning Agility

Teamwork

Technical Proficiency

Communication

Bilingual Spanish/Creole

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

The University of Miami Health System is seeking a Contact Center Associate 1 to support patient scheduling and registration using the EPIC system. You will help drive empathetic, service-oriented care across sites, triage medical needs, and verify insurance requirements to place patients with the appropriate provider.

In this full-time temporary role, you will handle high-volume calls, perform complete registrations, coordinate with insurance verification teams, and ensure accurate demographics