Patient Revenue Team Lead (Onsite Night Shift)

Duke PA; Durham (NC); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Duke Health's Patient Revenue Management Organization seeks a Patient Account Team Lead to coordinate financial counseling, registration and front-end revenue cycle activities across hospital locations. You will coach FCCs, oversee daily work queues, and collaborate with the Service Access Manager to ensure policy compliance and patient privacy.

The role requires 4–5 years in revenue cycle or FCC-type work, strong communication, and leadership skills.

Qualifikationen

• Education: High School Diploma (minimum), college preferred.
• Experience: 4-5 years in healthcare revenue cycle or FCC role.
• Strong verbal and written communication skills.

Aufgaben

• Lead Patient Account Team with FCC colleagues and Service Access Manager guidance.
• Oversee registration, financial counseling, and front-end revenue cycle activities.
• Provide real-time coaching and feedback to FCCs.
• Monitor daily work queues and ensure timely account resolution.

Kenntnisse

Verbal communication

Written communication

Medical terminology

Organization & prioritization

Ausbildung

High School Diploma

Jobbeschreibung

Duke Health's Patient Revenue Management Organization seeks a Patient Account Team Lead to coordinate financial counseling, registration and front-end revenue cycle activities across hospital locations. You will coach FCCs, oversee daily work queues, and collaborate with the Service Access Manager to ensure policy compliance and patient privacy.

The role requires 4–5 years in revenue cycle or FCC-type work, strong communication, and leadership skills.