Patient Revenue Team Lead – Evening/NOC

Duke University Health System; Raleigh (NC); On-site; USD 50,000 - 65,000; Full time

Job summary

Duke University Health System is looking for a Patient Account Team Lead. This role involves providing support to the Financial Care Counselors, ensuring compliance with policies, and improving patient interactions. Applicants should have 4-5 years of experience with a strong background in medical office or similar environments.

The Patient Account Team Lead will assist in overseeing daily activities, provide real-time coaching, and maintain patient privacy and safety. This position promotes a positive working environment while ensuring operational excellence.

Qualifications

• 4-5 years’ experience, minimum of 2-3 years’ experience as an FCC or similar.
• Ability to interact tactfully and courteously with the public.
• Entry level supervisory skills for coaching and performance evaluation.

Responsibilities

• Provide support to the Financial Care Counselors within the hospital locations.
• Assist in the planning of work schedules and daily assignments.
• Review revenue cycle related reports for accuracy, track and share trends.

Skills

Strong verbal and written communication skills

Ability to organize and prioritize

Data entry experience

Knowledge of medical terminology

Supervisory skills (coaching/counseling)

Education

High School Diploma

College preferred

Job description

Duke University Health System is looking for a Patient Account Team Lead. This role involves providing support to the Financial Care Counselors, ensuring compliance with policies, and improving patient interactions. Applicants should have 4-5 years of experience with a strong background in medical office or similar environments.

The Patient Account Team Lead will assist in overseeing daily activities, provide real-time coaching, and maintain patient privacy and safety. This position promotes a positive working environment while ensuring operational excellence.