Patient Accounts Team Lead - Night Shift

Duke Careers; Durham (NC); On-site; USD 60,000 - 96,000; Full time

Job summary

Duke Health in Durham, NC is seeking a Patient Account Team Lead to oversee FCC duties, coordinate registration and financial counseling activities, and support the Service Access Manager in front-end revenue cycle processes. This on-site role requires strong communication, leadership, and adherence to policy, with a focus on accurate patient registration and timely account resolution.

The position emphasizes coaching, scheduling, and real-time problem solving across the hospital location to

Qualifications

• Education: High School Diploma minimum; college preferred.
• Experience: 4-5 years in revenue-cycle roles; 2-3 years as FCC or similar experience.
• Strong verbal and written communication, and ability to coach staff.
• Knowledge of patient information verification and payment collection processes.
• Proficiency in basic PC use and navigating EHR and billing systems.

Responsibilities

• Fully competent in duties of an FCC and able to provide expert support.
• Flexible in work schedule to support operational need.
• Assist in planning schedules and daily assignments of FCCs.
• Assist Service Access Manager with supplies and inventory, and ensuring proper resources.
• Identify opportunities to improve patient satisfaction and performance metrics.
• Provide real-time feedback and coaching to staff.
• Uphold DUHS policies and procedures; ensure high quality outcomes.

Skills

Verbal communication

Written communication

Basic PC skills

Medical terminology knowledge

Telephone etiquette

Organizational skills

Instructional ability

Interpersonal skills

Policy and compliance knowledge

Supervisory basics

Staff planning

Education

High School Diploma

College preferred

Job description

Duke Health in Durham, NC is seeking a Patient Account Team Lead to oversee FCC duties, coordinate registration and financial counseling activities, and support the Service Access Manager in front-end revenue cycle processes. This on-site role requires strong communication, leadership, and adherence to policy, with a focus on accurate patient registration and timely account resolution.

The position emphasizes coaching, scheduling, and real-time problem solving across the hospital location to