Patient Revenue Lead — Front-End & Team Coaching

Duke Clinical Research Institute; Durham (NC); On-site; USD 52,000 - 78,000; Full time

Job summary

Duke Health is seeking a Patient Account Team Lead to join the Patient Revenue Management Organization. This on-site role supports hospital locations and coordinates with the Service Access Manager to ensure timely registration, financial counseling, and front-end revenue cycle activities.

The role requires 4-5 years of experience, with 2-3 years in a FCC-like role, plus strong communication skills and policy adherence.

Qualifications

• Education: High School Diploma at minimum; college preferred.
• Experience: 4-5 years in healthcare revenue/cash handling; 2-3 years as FCC or similar role.
• Skills: strong verbal and written communication; basic PC/data entry; medical terminology; telephone etiquette.

Responsibilities

• Lead the FCC team and provide expert support.
• Coordinate daily FCC activities and patient registration workflows.
• Provide coaching and real-time feedback to FCCs and assist the Service Access Manager.
• Monitor revenue cycle front-end activities: registration, scheduling, at point of service collections, and cash management.
• Assist with staff scheduling, training, and performance evaluations.
• Uphold policies and procedures to ensure compliance and patient privacy.

Skills

Verbal communication

Written communication

Data entry

Medical terminology

Telephone etiquette

Organization

Instructional communication

Policy adherence

Team coaching

Staff planning

Supervisory basics

Customer service

Education

High School Diploma (minimum)

College preferred

Job description

Duke Health is seeking a Patient Account Team Lead to join the Patient Revenue Management Organization. This on-site role supports hospital locations and coordinates with the Service Access Manager to ensure timely registration, financial counseling, and front-end revenue cycle activities.

The role requires 4-5 years of experience, with 2-3 years in a FCC-like role, plus strong communication skills and policy adherence.