Patient Revenue Cycle Coordinator

The Ohio State University; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

The Ohio State University is seeking a Patient Revenue Cycle Coordinator to support the Revenue Cycle Clinical Support team. This remote role involves processing patient billing and demographic/insurance information with accuracy, contributing to timely financial clearance and collections.

The ideal candidate has a High School Diploma or GED, at least 1 year in a relevant setting, and strong communication skills.

Qualifications

• High school diploma or GED required.
• 1 year of relevant experience required.
• 6 months experience in customer service or a healthcare environment.
• Proficiency with Word and Excel preferred.

Responsibilities

• Process patient billing and collections per policy.
• Handle payment posting and cash reconciliation.
• Follow up with insurers; answer patient questions.
• Provide customer service in a call center setting.
• Assist with self-pay collections and claims submission.

Skills

Customer service

Verbal & written communication

PC knowledge

Microsoft Word & Excel

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title:

Patient Revenue Cycle Coordinator

Department:

Health System Shared Services | Revenue Cycle Clinical Support

Scope of Position: The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary: Patient Financial Services Rep is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but is not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self pay collections, or claim submission.

Minimum Education Required: High School Diploma or GED. 1 year of relevant experience required. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment. Preferred: 6 months or more experience using PCs, websites, and Microsoft Office products, with emphasis in Word & Excel. Demonstrated interpersonal, verbal & written communication skills. Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, as well as elevate to upper management when appropriate. Works independently and collaboratively with others, and identifies opportunity for new work a. Self-motivated, dependable, detail oriented, highly organized.

FUNCTION: Finance
SUB-FUNCTION: Revenue Cycle Services
CAREER BAND: Individual Contributor - Technical
CAREER LEVEL: 2

Location:

Remote Location

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

_ Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. _

The university is an equal opportunity employer, including veterans and disability.