Patient Accounting Coordinator Lead

The Ohio State University; Columbus (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and holidays

State retirement plan

Job summary

The Ohio State University Wexner Medical Center is seeking a Patient Accounting Coordinator Lead to manage billing and collection workflows within Revenue Cycle - Patient Accounting. The role emphasizes accuracy in payment posting, cash handling, insurance follow-up, and customer service in a hospital setting.

Location is Ackerman Rd, Regular day shift, with full-time expectations and background check requirements. Ohio State offers comprehensive benefits and retirement plans.

Qualifications

• High School Diploma or GED required and strong PC skills.
• Minimum 4 years of experience in customer service or a healthcare setting.

Responsibilities

• Handle patient billing and collections, payment posting, and cash reconciliation.
• Follow up on insurance, patient inquiries, and self-pay collections.
• Submit claims and provide excellent customer service in a call-center environment.

Skills

Customer service

Interpersonal communication

PC literacy

Microsoft Excel

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Microsoft Office

Word

Excel

Job description

Job Title

Patient Accounting Coordinator Lead

Department

Health System Shared Services | Cash

Job Description

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary Patient Financial Services Rep is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but is not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self pay collections, or claim submission.

Required Qualifications

High School Diploma or GED PC Knowledge and interpersonal, verbal, and written communication. Minimum 4 years experience in customer service or a healthcare environment. Preferred: Bachelor's Degree and at least 2 years experience in a healthcare setting, existing revenue cycle department or customer service role; 6 months or more experience in financial operations, banking or collections and demonstrated success of meeting standards established by previous employer; 2 years or more experience using PCs, websites, and Microsoft Office products, with emphasis in Word & Excel; Demonstrated interpersonal, verbal & written communication skills; Ability to handle difficult customers.

Additional Information

FUNCTION: FinanceSUB-FUNCTION: Revenue Cycle - Patient AccountingCAREER BAND: Individual Contributor - TechnicalCAREER LEVEL: 4

Location: Ackerman Rd, 660 (0242)Position Type: RegularScheduled Hours: 40Shift: First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

Culture & Mission

The university is an equal opportunity employer, including veterans and disability. As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence - and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.