Patient Revenue Cycle Coordinator

The Ohio State University Wexner Medical Center; Ohio; On-site; USD 35,000 - 45,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking aPatient Financial Services Rep to perform patient billing and collection processing in a healthcare setting. Responsibilities include payment posting, cash reconciliation, and customer service in a call center environment.

Minimum qualifications include a High School Diploma or GED, 1 year of relevant experience, and strong PC knowledge with Word and Excel proficiency.

Qualifications

• Minimum High School Diploma or GED.
• 1 year of relevant experience required.
• PC knowledge and interpersonal, verbal, and written communication.

Responsibilities

• Handle patient billing and collection processing.
• Perform payment posting and cash reconciliation.
• Support insurance follow up and customer service in a call center setting.

Skills

Customer service

Interpersonal communication

Microsoft Word / Excel

PC knowledge

Education

High School Diploma or GED

Job description

Current Employees and Students: Please log in to Workday to use the internal job search and application process.

Scope of Position: The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary: Patient Financial Services Rep is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but is not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self pay collections, or claim submission.

Minimum Education Required: High School Diploma or GED. 1 year of relevant experience required. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment. Preferred: 6 months or more experience using PCs, websites, and Microsoft Office products, with emphasis in Word & Excel. Demonstrated interpersonal, verbal & written communication skills. Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, as well as elevate to upper management when appropriate. Works independently and collaboratively with others, and identifies opportunity for new work a. Self-motivated, dependable, detail oriented, highly organized.

FUNCTION: Finance

SUB-FUNCTION: Revenue Cycle Services

CAREER BAND: Individual Contributor - Technical

CAREER LEVEL: 2

Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.