Registration Coordinator 1

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Patient Access Coordinator to handle physician appointment scheduling, pre-registration, and insurance verification. You will ensure accurate patient demographics and insurance data to support clinical and financial needs, and coordinate related appointments as assigned.

You will interact with clinical staff and patients, offering information on services, processes, and requirements while using EMR, scheduling and registration systems

Qualifications

• High School Diploma or GED is required.
• PC knowledge and strong verbal and written communication skills.
• Minimum 6 months of customer service or healthcare experience.

Responsibilities

• Schedule appointments and coordinate patient flow across services.
• Collect and verify demographics and insurance information.
• Provide patients and staff with accurate information about services and procedures.
• Support physicians and clinical staff by coordinating requests in one transaction.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Education

High School Diploma or GED

Tools

Electronic Medical Record (EMR) systems

Scheduling systems

Registration systems

ABN tools

Eligibility software

Document management software

Job description

Current Employees and Students: Please log in to Workday to use the internal job search and application process.

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Patient Access Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Minimum Qualifications

For Hire: Required: Per CCS Class Specs: High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.

The university is an equal opportunity employer, including veterans and disability.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in working at Ohio State.