Patient Relations Specialist - Summit Medical Group

Summit-Medical-Group,-P.l.l.c.; Knoxville (TN); Remote; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Summit Medical Group in Knoxville, TN is seeking a Patient Relations Specialist to identify, investigate and resolve billing issues on patient accounts. This full-time role is 8:00 AM to 4:30 PM, Monday through Friday, with potential for remote work after training.

You will answer patient calls and inquiries, maintain and audit account information, coordinate with insurers, and ensure compliance and confidentiality.

Qualifikationen

• Answers patient calls related to their accounts and formulates solutions when appropriate.
• Responds to written patient inquiries and formulates solutions when appropriate.
• Maintains, updates and audits patient account information.

Aufgaben

• Answers patient calls related to their accounts and formulates solutions when appropriate.
• Responds to written patient inquiries and formulates solutions when appropriate.
• Maintains, updates and auditing patient account information.
• Transfers charges to correct agency or carrier, when appropriate.
• Communicates with insurance companies as needed.
• Adjusts patient accounts according to established policies and procedures.
• Communicates problems, questions and concerns to supervisor.
• Adheres to corporate compliance plan.
• Maintains confidentiality.

Kenntnisse

Customer service

Medical billing familiarity

Ausbildung

High School Diploma or GED

Jobbeschreibung

Patient Relations Specialist - Summit Medical Group

Requisition Number: PATIE002590

• Posted : October 15, 2026


• Full-Time


• Remote

Locations

Showing 1 location

Knoxville, TN 37909, USA

Description

Summit Medical Group is recruiting for a Patient Relations Specialist which identifies, investigates and resolves billing issues with patient’s accounts. This is a full time opportunity, Monday through Friday, 8:00 AM to 4:30 PM, with the potential for remote work after successfully completing training.

Examples of Duties (List does not include all duties assigned)

• Answers patient calls related to their accounts and formulates solutions when appropriate.


• Responds to written patient inquiries and formulates solutions when appropriate.


• Assists in maintaining, updating and auditing the patient account information.


• Transfers charges to the correct agency or carrier, when appropriate.


• Communicates with insurance companies as needed.


• Adjusts patient accounts according to established policies and procedures.


• Communicates appropriate problems, questions and / or concerns to supervisor.


• Assists colleagues in department and other office personnel, as appropriate.


• Displays initiative, when appropriate, while investigating patient inquiries and handling other assignments.


• Adheres to all elements of the established corporate compliance plan.


• Maintains strictest confidentiality both internally and externally.


• Performs related work as assigned.

Education

High School Diploma or GED required.

Experience

Prefer one-year experience in a medical billing setting.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.