Patient Services Specialist

Mercy Co; Rogers (AR); À distance; USD 34 000 - 44 000; Plein temps

Résumé du poste

Mercy in Rogers, AR is seeking a Patient Services Specialist to manage scheduling, registration, referrals and insurance verification for a remote full-time role. You will ensure accurate patient information is captured in EPIC and support effective coordination of care across departments.

Qualifications include a High School Diploma or equivalent, 1 year of medical/clerical customer service experience, and proficiency in Microsoft Office with strong communication skills.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year medical/clerical experience involving customer service.
• Proficiency in computers, typing and Microsoft Office.
• Excellent customer service and strong oral and written communication skills.
• Knowledge of medical terminology.

Responsabilités

• Schedule patient appointments, referrals and related pre-authorization tasks.
• Register patients and coordinate care with multiple departments.
• Verify patient benefits and perform insurance verification.
• Maintain accurate patient information and documentation in EPIC.

Connaissances

Customer service

Communication

Typing

Microsoft Office

Formation

High School Diploma or GED

Outils

Epic RC/EMR

Electronic Health Records

Description du poste

Find your calling at Mercy!

Responsible for scheduling all aspects of patient care, including registration, referrals, procedures, surgeries etc. Responsible for multiple facets of patient financial account services that include patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referral management. Assures that patient information and appropriate documentation is documented and uploaded to EPIC. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

Patient Services Specialist
Full Time- Remote
Mercy-Rogers
Requirements:
Education: High School Diploma or Equivalent
Experience: Minimum of 1 year medical/clerical experience involving customer service required.
Other: Skills, Knowledge, and Abilities: Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills. Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology.
Skills, Knowledge, and Abilities:

• Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
• Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred.
• Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.

Preferred Experience: 2 years combined experience in prior authorization and scheduling.Preferred Other: Knowledge of and experience using an Epic RC/EMR system is preferred.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.