Patient Relations & Scheduling Specialist

Mountain State Oral & Facial Surgery; Vinton (VA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Low-cost medical insurance

Zero-premium dental and vision保险

Employer F.S.A./H.S.A. contributions

401(k) with company match

Generous PTO, paid holidays, and个人时间

Seasonal bonuses and company/partner

Job summary

Mountain State Oral and Facial Surgery is seeking a friendly, detail-oriented Customer Service Specialist to support patients across our Virginia offices. You will handle scheduling, check-in/check-out, insurance verification, and payments while maintaining a clean, welcoming front desk environment.

Ideal candidates have excellent communication skills, professionalism, and the ability to thrive in a fast-paced dental setting.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and organizational skills.
• Adequate computer skills.
• Detail-oriented and professional at all times.
• Ability to function in a fast-paced environment.
• Must adhere to company policies and safety guidelines.
• Must have reliable transportation.

Responsibilities

• Scheduling appointments
• Check-in/ check-out
• Scans/ files
• Collects patient payments
• Maintains clean and professional waiting area
• Answers patient phone calls
• Confirms appointments
• Assists with charting
• Confirms patient insurance
• Maintains strict confidentiality
• Maintains patient flow

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Computer skills

Detail orientation

Professionalism

Training/CE requirements

Fast-paced environment

Policy adherence

Reliable transportation

Education

High School Diploma or equivalent

Customer service experience

Job description

Mountain State Oral and Facial Surgery is seeking a friendly, detail-oriented Customer Service Specialist to support patients across our Virginia offices. You will handle scheduling, check-in/check-out, insurance verification, and payments while maintaining a clean, welcoming front desk environment.

Ideal candidates have excellent communication skills, professionalism, and the ability to thrive in a fast-paced dental setting.