Patient Relations Representative

UPMC; Pittsburgh (Allegheny County); Vor Ort; USD 25.000 - 33.000; Vollzeit

Zusammenfassung

UPMC’s Western Psychiatric Hospital seeks a Patient Relations Representative to serve as a liaison between patients and care teams. The role focuses on providing information, educating on patient rights and responsibilities, and resolving complaints to improve patient satisfaction.

Located at Western Psychiatric Hospital in Pittsburgh, this position supplements clinical care by alleviating inconvenience and accommodating the special needs of patients and families.

Aufgaben

• Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
• Assist volunteer activities associated with Patient Representative Function.
• Participate on committees related to family-centered care or service excellence.
• Accurately document and report accounts of problems and activities on behalf of patients/families
• Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their health care experience.
• Carry out requirements of complaint management policy and procedure.

Jobbeschreibung

The Patient Relations Representative serves as a liaison between patients and to provide the following services: providing information, educating on patient rights and responsibilities, enforcing and interpreting policies and procedures, addressing and/or resolving patient complaints, offering services and improving patient satisfaction. The Patient Relations Representative supplements clinical care and support services by alleviating inconvenience, elevating spirits, resolving concerns/complaints and accommodating the special needs of patients and their families/visitors.

This position is located at Western Psychiatric Hospital.

Responsibilities:

• Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
• Assist volunteer activities associated with Patient Representative Function.
• Participate on committees related to family-centered care or service excellence.
• Accurately document and report accounts of problems and activities on behalf of patients/families
• Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their health care experience.
• Carry out requirements of complaint management policy and procedure.