Patient Experience Representative

Crmchealth; Cookeville (TN); Hybrid; USD 32,000 - 40,000; Full time

Job summary

Crmchealth is seeking a Patient Experience Representative in Tennessee to help patients, families, and visitors navigate their healthcare journey with care and clarity. You will log interactions, support MyChart usage, and handle inquiries with calm, professional communication.

The role emphasizes patient privacy, meticulous attention to detail, and the ability to switch between technical troubleshooting and in-person conversations when needed.

Qualifications

• 1–2 years of customer service or patient relations experience required.
• HIPAA and patient privacy regulations knowledge preferred.
• Experience in a centralized call center environment is a plus.

Responsibilities

• Serve as a representative for patients, families, and visitors to help navigate their healthcare journey.

Skills

Customer service

Patient relations

Patient experience

Technical support

Education

GED/High School Diploma Required

Associates Degree Preferred

Tools

CRM software

MyChart

Job description

The Patient Experience Representativeposition is responsible for:
Serving as a representative for patients, families, and visitors to enable them to navigate their healthcare journey with ease.

Education: GED/High School Diploma Required. Associates Preferred.

Experience Requirements:

1–2 years of experience in customer service, patient relations, or client services required. (Healthcare Preferred)
Prior experience in a centralized call center environment utilizing Customer/PT Relationship management software to log interactions, track cases, and manage workflows is preferred.
1–2 years in customer service, patient relations, patient experience, or technical support (healthcare setting preferred). Knowledge of HIPAA and patient privacy regulations is essential. Comfort with mobile apps and software and/or ability to learn new software and tools quickly. Ability to handle patient phone calls and turn a frustrated call into a positive experience through active listening and a calm demeanor. Comfortable pivoting between technical troubleshooting and assisting a patient with MyChart app to a sensitive in-person conversation with a patient or family who walks in to the office. Detail oriented, understanding that in healthcare, small details matter.