Patient Experience Advocate

UPMC; Pittsburgh (Allegheny County); On-site; USD 25,000 - 33,000; Full time

Job summary

UPMC’s Western Psychiatric Hospital seeks a Patient Relations Representative to serve as a liaison between patients and care teams. The role focuses on providing information, educating on patient rights and responsibilities, and resolving complaints to improve patient satisfaction.

Located at Western Psychiatric Hospital in Pittsburgh, this position supplements clinical care by alleviating inconvenience and accommodating the special needs of patients and families.

Responsibilities

• Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
• Assist volunteer activities associated with Patient Representative Function.
• Participate on committees related to family-centered care or service excellence.
• Accurately document and report accounts of problems and activities on behalf of patients/families
• Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their health care experience.
• Carry out requirements of complaint management policy and procedure.

Job description

UPMC’s Western Psychiatric Hospital seeks a Patient Relations Representative to serve as a liaison between patients and care teams. The role focuses on providing information, educating on patient rights and responsibilities, and resolving complaints to improve patient satisfaction.

Located at Western Psychiatric Hospital in Pittsburgh, this position supplements clinical care by alleviating inconvenience and accommodating the special needs of patients and families.