Patient Relations Rep II - Front Office | FPG OB/GYN @ Rand Blvd | Sarasota

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 22,000 - 33,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a Patient Relations Rep II to manage patient scheduling, check-in, checkout and follow-up activities in a fast-paced hospital environment. You will act as a liaison between physicians, patients, the facility, and insurance companies while ensuring compliance, confidentiality, and high-quality service.

Monday–Friday, on-site role with background screening requirements.

Qualifications

• Requires computer, keyboard and data input skills.
• Requires pleasant and professional demeanor.
• Requires skill in establishing and maintaining effective working relationships.
• Requires demonstrated initiative and self-direction.
• Requires ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.

Responsibilities

• Handle patient scheduling, check-in, checkout and follow-up activities.
• Serve as liaison between physician, patient, facility and insurance company.
• Manage collections of monies from patient at time of checkout.
• Ensure compliance and maintain strict confidentiality of patient information.
• Demonstrate positive service attitude aligned with the organization’s Mission, Vision and Values.

Skills

Computer and data input skills

Pleasant and professional demeanor

Relationship-building

Initiative and self-direction

Multitasking

Dependability

Education

High School Diploma, GED or Certificate

Tools

MS Office (Word, Excel, Outlook, PowerPoint, Access)

EHR/EMR knowledge

Job description

The Patient Relations Rep II is responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities.

Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth.

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.
• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

HS EQ High School Diploma, GED or Certificate

Monday - Friday

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https//info.flclearinghouse.com/