Patient Relations Rep II - Front Office - FPG Neurosurgery, Sarasota

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Sarasota Memorial Health Care System in the FPG Neurosurgery department is seeking a patient services coordinator to manage scheduling, check-in, checkout and follow-up activities while liaising with physicians, patients, and insurance providers.

The role emphasizes confidentiality, accuracy in data entry, and the ability to handle multiple tasks with professionalism. Strong knowledge of EHR/EMR and Microsoft Office is preferred.

Qualifications

• Requires computer, keyboard and data input skills.
• Requires pleasant and professional demeanor.
• Requires skill in establishing and maintaining effective working relationships.
• Requires demonstrated initiative and self-direction.
• Requires ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Requires dependability/reliability.

Responsibilities

• Handle patient scheduling, check-in, checkout and follow-up activities.
• Serve as liaison between physician, patient, facility and insurance company.
• Assist with collecting payments at time of checkout.
• Maintain strict confidentiality of patient information.
• Demonstrate a positive attitude aligned with the organization’s Mission, Vision and Values.

Skills

Data entry

Professional demeanor

Relationship building

Initiative

Multitasking

Reliability

Education

High School Diploma

Tools

EHR/EMR

Microsoft Office

Job description

Department

FPG Neurosurgery

Job Summary

Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth.

Required Qualifications

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.

Preferred Qualifications

• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Work Days/Shift/Start Time

Monday - Friday, 8:30am - 5:00pm

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/