Patient Relations Rep II - Front Office - FPG Laryngology, Sarasota

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a patient services associate responsible for patient scheduling, check-in, checkout, and follow-up activities. You will act as a liaison among physicians, patients, the facility, and insurance companies while collecting payments at checkout.

You must observe strict confidentiality, demonstrate a positive organizational attitude, and uphold the system’s Mission, Vision, and Values in daily interactions and service to patients and families.

Qualifications

• Computer, keyboard and data input skills required.
• Pleasant, professional demeanor.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously with proficiency.
• Dependability/reliability required.

Skills

Data entry

Customer service

Interpersonal skills

Communication

Multitasking

Dependability

Education

High School Diploma / GED

Tools

MS Office

Job description

Job Summary

Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth.

Required Qualifications

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.

Preferred Qualifications

• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/