Patient Relations Rep II - Front Office - FPG Neurosurgery, Sarasota

Sarasota Memorial Hospital; Florida; On-site; USD 32,000 - 52,000; Full time

Job summary

Sarasota Memorial Health Care System in Florida seeks an organized administrative professional for the FPG Neurosurgery department. You will manage patient scheduling, check-in, checkout and follow-up activities, acting as a liaison between physicians, patients, the facility and insurance providers while handling payments and maintaining confidentiality.

Key responsibilities include supporting the department's mission and values in a fast-paced clinical setting, with data entry accuracy and

Qualifications

• Requires computer, keyboard and data input skills.
• Pleasant and professional demeanor.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously while maintaining proficiency and efficiency.
• Dependability/reliability.

Responsibilities

• Schedule patients and manage check-in/out and follow-up activities.
• Serve as liaison between physicians, patients, facility and insurance companies.
• Handle patient payments at checkout and ensure accurate collections.
• Maintain strict confidentiality of patient information and comply with standards.
• Support the organization’s Mission, Vision and Values in daily interactions.

Skills

Data entry

Customer service

Multi-tasking

Communication

Professional demeanor

Reliability

Education

High School Diploma or GED

Tools

EHR/EMR

MS Office

Job description

Department

FPG Neurosurgery

Job Summary

Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth.

Required Qualifications

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.

Preferred Qualifications

• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Work Days/Shift/Start Time

Monday - Friday, 8:30am - 5:00pm

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/