Patient Relations Rep II - Front Office - FPG Endocrinology, Venice

Sarasota Memorial Health Care System; Venice (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking an on-site front desk/administrative professional to support patient scheduling, check-in, checkout, and follow-up activities. You will act as a liaison among physicians, patients, facilities, and insurers while handling patient payments at checkout and ensuring confidentiality.

This role requires professional demeanor, problem-solving ability, and strong data-entry skills.

Qualifications

• Must have basic computer, keyboard, and data entry skills.
• Pleasant, professional demeanor in daily interactions.
• Ability to establish and maintain effective relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously while maintaining accuracy.
• Dependability and reliability in a patient-facing role.

Responsibilities

• Schedule patients, check-in, and checkout.
• Serve as liaison between physician, patient, facility, and insurer.
• Handle patient payments at checkout.
• Maintain strict confidentiality and comply with standards.
• Support service goals and values in daily operations.

Skills

Computer skills

Professional demeanor

Relationship-building

Initiative and self-direction

Multi-tasking

Dependability

Education

High School Diploma / GED

Tools

EHR/EMR

Microsoft Office

Job description

Job Summary

Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth.

Required Qualifications

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.

Preferred Qualifications

• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Work Days/Shift/Start Time

Monday-Friday 8-4:30pm

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/